Returns & Refunds Policy
Graham & Brown x The Sensory Home Paint Collection
Please note: All paints in the Graham & Brown x The Sensory Home Collection are custom-mixed to order and are non-refundable and non-returnable — including tester pots and full-size tins.
We want you to feel confident when choosing colours that support your home and well-being. Every shade in the collection has been carefully selected to enhance your space and your senses.
Because each paint is made to order, we’re unable to accept returns or offer refunds — even if tins are unopened. This includes tester pots and full-size tins. Once your order is placed, it is custom-made especially for you, and therefore classed as non-refundable.
How to Feel Confident Before You Buy
We strongly recommend ordering a Peel & Stick sample before purchasing a full tin. These samples allow you to see the true colour in your space, under different lighting and at various times of day — helping you make the right choice before committing.
What if My Order Arrives Damaged or Faulty?
We understand that things can go wrong. If your paint arrives damaged, faulty, or incorrect, please follow the steps below:
Contact us within 5 working days of delivery at [email protected]
Include your order number, a description of the issue, and photos of the damage
We’ll respond within 2 business days
If eligible, we’ll arrange a replacement or refund within 7 business days of resolution
Summary
All paint purchases are final sale (non-returnable, non-refundable)
Peel & Stick samples are recommended before full purchase
Faulty or damaged orders will be resolved promptly with a refund or replacement
For assistance, email: [email protected]
Thank you for choosing mindful design with The Sensory Home®.